Privacy Policy

When you use Ventorix Chain we collect:

• Account details – your name and email address, and the withdrawal wallet address you give us. Your password is handled by our sign-in provider and is never stored by us.
• Account activity – your chosen plan, deposits and withdrawals (including amounts, wallet addresses and transaction hashes you submit), and any balance adjustments made to your account.
• Sign-in information – every time you sign in we record your IP address, the approximate location it points to (city, region and country), your browser and device type, and the time. We do not collect precise GPS location.

We use this information to:

• operate your account, process deposits and withdrawals and keep your balance accurate;
• protect accounts and prevent fraud, for example by spotting sign-ins from unexpected places;
• let our administrators review account and sign-in activity, and freeze an account when needed;
• meet legal obligations and respond to support requests.

We do not sell your personal information.

Your approximate location is worked out from your IP address on our own servers, using an offline database, so your IP address is not sent to a location service. It is visible to Ventorix administrators only, and is a required part of signing in. If you are not comfortable with this, please do not use the service or contact us about your options.

We share information only with the services that help us run the platform:

• Clerk – our authentication provider, which handles sign-up, sign-in and your login session.
• Hosting and database providers – which store the data described above on our behalf.
• Authorities – where we are legally required to.

We use cookies that are necessary to keep you signed in. Our public pages also embed live market charts from TradingView, which may set its own cookies; see TradingView's privacy policy for details.

We keep your information for as long as your account is open and for as long afterwards as we need it for security, accounting and legal purposes.

You can update your name, email and withdrawal wallet address at any time from your profile. You can ask us for a copy of your information, or ask us to correct or delete it, by contacting us. Some records, such as transactions, may need to be kept to meet our legal obligations.

If we change this policy we will update the date below. Continuing to use the service after a change means you accept the updated policy.